Return Policy

The Easy Return Process
Return request must be raised within 15 days, after receipt
Call us on +91 7007963316 or email at info@silkcarpet.in
We will get the item picked up on your behalf from your place at a mutually decided time.
Whenever you choose to self-ship the item, dispatch it within 48 hours of raising the return request.
On receipt of the returned item, it goes through a quality check. If the item is damage-free, we will initiate the refund process within 48 hours
Terms & Conditions
Return the item within 15 days of the receipt.
Return in the same condition in which it was delivered to you.
Do not use, wash, alter/tamper or soil the rug.
A damaged item will not be eligible for return.
Item must have the original packing, labels and tags intact, altered and illegible serial number will also void return.
We will initiate the refund or replacement once the item passes through quality inspection.
In case you receive a damaged/defective item, notify us within 48 hours of receipt. We might request you to share the picture of the rug at info@silkcarpet.in. We will replace it without any cost after examine the returned items
India: “15 Days Hassle Free Return” is valid for purchase within India only (Not applicable for custom rug).
International- Return policy is applicable on manufacturing defects only.
FAQs
Q: How do I know if an item is eligible for a return?

A: An item is eligible for return within 15 days of the receipt date of your order. It must be returned in the same condition in which it was delivered to you

Q: After how many days can I return a item?

A: You can return the item within 15 days of the receipt.

Q: How long does it take to process the refund?

A: If the item is damage-free, a refund will be initiated by us within 48 hours after passing through quality checks, it may take 7-8 business days to reflect the amount in your account.

Q: Where do you send the refund?

A: Refund is processed through the same payment method which was used to place the order.

Q: I did not receive an email after initiating a return?

A: Call us or email us to re-request a copy of the email. We will re-send it on your registered email address.

Q: I am international customer, does this apply to me ?

A: No, as of now 15 days hassle free return policy is valid for customers in India only. For international customers our Warranty Policy is applicable.

Q: When can I cancel my order?

A: You can cancel your order online before the shipment of the product is complete, after which the entire amount will be refunded. However, an order cannot be cancelled once the shipment has been made.

Q: I still have a question that you did not answer?

A: We are here to help. Contact our customer service team on +91 7007963316 or email us at – info@silkcarpet.in.